General Terms and Conditions for Ceramizacool

By accessing and placing an order with Ceramizacool, you confirm that you agree to and are bound by the terms and conditions outlined below. These terms apply to the entire website and any communication between you and Ceramizacool.

1. Contact Information

2. License

Ceramizacool grants you a revocable, non-exclusive, non-transferable, limited license to access and use the website strictly in accordance with these terms.

3. Restrictions

You agree not to:

  • Use the website for any illegal or unauthorized purpose.

  • Modify, reverse engineer, or create derivative works of the website.

  • Remove or obscure any proprietary notices or labels on the website.

4. Return and Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with any product or service, please contact us at contact@ceramizacool.com within 30 days of receiving your order.

Eligibility for Returns:

  • Items must be unused, in their original packaging, and in the same condition as when you received them.

  • Proof of purchase (order number or receipt) is required.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-14 business days.

Exchanges:

  • If you need to exchange an item, please contact us for instructions.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

5. Liability

Ceramizacool is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to data or profit loss. You agree to use our website and services at your own risk.

6. Privacy and Cookies

We use cookies to enhance your browsing experience. Cookies are small pieces of data stored on your device that help us improve website functionality and remember your preferences. You can disable cookies in your browser settings, but this may affect your ability to use certain features of the website.

For more details, please refer to our Privacy Policy.

7. Third-Party Services

Our website may contain links to third-party websites or services. Ceramizacool is not responsible for the content, accuracy, or practices of these third-party services. Your use of third-party services is at your own risk and subject to their terms and conditions.

8. Changes to Terms

Ceramizacool reserves the right to modify these terms at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

9. Governing Law

These terms are governed by the laws of the United States and Morocco, where Ceramizacool is based. Any disputes will be resolved in the courts of the respective jurisdiction.

10. Termination

Ceramizacool may terminate or suspend your access to the website at any time, without prior notice, for any reason, including violation of these terms.

11. Your Suggestions

Any feedback, comments, or suggestions you provide to Ceramizacool become our sole property. We may use, modify, or redistribute them without compensation or credit to you.

12. Contact Us

If you have any questions about these terms, please contact us at:

  • Email: contact@ceramizacool.com

  • Phone: +212610919998

  • Address: Lotissement Marouane 1, Avenue Moulay Rachid, Magasin N6, Rte de Sefrou, Fès 30000, Morocco

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