Ceramizacool Shipping Policy
At Ceramizacool, we strive to provide a seamless and transparent shipping experience. Below are the details of our shipping process.
Shipping Range
Countries We Ship To: We currently ship to the United States. Expansion to other regions is under consideration.
Future Expansion: We are exploring options to ship to additional countries in the future.
Shipping Costs
United States: Free shipping on all orders.
Other Countries: Shipping costs will be calculated at checkout based on your location.
No Hidden Fees: All shipping costs are clearly displayed during checkout.
Order Processing Time
Processing Time: Orders are processed within 1-2 business days (Monday to Friday).
Last Order Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day.
Weekend Orders: Orders placed on weekends or holidays will be processed the next business day.
Transit Time
United States: Estimated delivery time is 5-7 business days.
Other Countries: Delivery times vary by location. Please contact us at contact@ceramizacool.com for specific estimates.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions or customs delays.
Shipping Process
Courier Services: We ship via reliable carriers such as DHL and FedEx.
Insured Shipments: All shipments are insured. If your package is lost or damaged during transit, please contact us immediately.
Eco-Friendly Packaging: We use sustainable packaging materials to minimize our environmental impact.
Tracking Instructions
Tracking Information: After your order is shipped, you will receive an email with tracking details, including the carrier name and tracking number.
Track Your Order: Visit our website and enter your tracking number to monitor your order’s status.
Questions?: Contact our support team at contact@ceramizacool.com for assistance with tracking.
Missing Items Procedure
Reporting Missing Items: If any items are missing from your order, contact us within 7 days of delivery at contact@ceramizacool.com.
Resolution: We will investigate the issue and provide a full refund or replacement at no additional cost.
Return Policy
Returns: We accept returns within 14 days of delivery.
Conditions: Items must be unused, undamaged, and in their original packaging. Personalized items cannot be returned.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, we will cover the return shipping costs.
Refunds: Refunds are processed within 14 days of receiving the returned item and will be issued to the original payment method.
Contact Information
Address: Lotissement Marouane 1, Avenue Moulay Rachid, Magasin N6, Rte de Sefrou, Fès 30000, Morocco.
Email: contact@ceramizacool.com
Phone: +212 610-919998