ceramizacool
United States
contact@ceramizacool.com
+21223327427
Lotissement Marouane 1, Avenue Moulay Rachid, Magasin N6, Rte de Sefrou, Fès 30000

ceramizacool Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

– Countries: We currently ship within the United States
– Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

– Within the United States: Free shipping on all orders.
– No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME and Handling Time: 

–Handling Time: 1-2 business days

– Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

– Last Order Time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam).
– Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

– Estimated Delivery Time: 5-7 business days.
– Business Days: Shipments occur Monday to Friday.
– Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

– Reliable Courier Services: We ship via DHL and FedEx.
– Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
– Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

– Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
– Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
– Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

– Reporting Missing Items: Contact our customer service within 7 days of receiving your package via contact@ceramizacool.com
– Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

– Returns: Returns are accepted within 14 days of receiving your order.
– Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
– Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, ceramizacool
will cover the return shipping costs.
– Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.