$ 40,00
Ethically Sourced Tagine for Versatile Servin
10 in stock
ceramizacool
United States
contact@ceramizacool.com
+21223327427
Lotissement Marouane 1, Avenue Moulay Rachid, Magasin N6, Rte de Sefrou, Fès 30000
ceramizacool Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
– Countries: We currently ship within the United States
– Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
– Within the United States: Free shipping on all orders.
– No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME and Handling Time:
–Handling Time: 1-2 business days
– Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
– Last Order Time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam).
– Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
– Estimated Delivery Time: 5-7 business days.
– Business Days: Shipments occur Monday to Friday.
– Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
– Reliable Courier Services: We ship via DHL and FedEx.
– Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
– Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
– Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
– Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
– Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
– Reporting Missing Items: Contact our customer service within 7 days of receiving your package via contact@ceramizacool.com
– Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
– Returns: Returns are accepted within 14 days of receiving your order.
– Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
– Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, ceramizacool
will cover the return shipping costs.
– Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
This Return and Refund Policy applies to all purchases made through the ceramizacool.com website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
– Email: contact@ceramizacool.com
– Phone:+21223327427
– Store Address: Lotissement Marouane 1, Avenue Moulay Rachid, Magasin N6, Rte de Sefrou, Fès 30000
Return Window
Customers in The USA have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.
Return Instructions
1. Return Notification: To initiate a return, contact our customer service at contact@ceramizacool.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.
Return Costs
Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases ,ceramizacool.com will cover the return shipping costs.
Specific Return and Refund Conditions
– Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.
– Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. ceramizacool.com will cover the return shipping costs and provide a replacement product or a refund.
– Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
– Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
– Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
– Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 30 days. Ensure it is in the original packaging.
Timelines
– Return Window: Returns must be reported and shipped within 30 days of receiving the product.
– Return Processing: After receiving and inspecting the returned item, we will process the refund within 30 days. You will receive a confirmation email.
– Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
– Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
– Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Shipping Method and Costs
– Shipping Method: DHL + Track & Trace
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
Visit our FAQs page or contact our customer service.
Need help?
For any questions, reach out to us at:
Address: Lotissement Marouane 1, Avenue Moulay Rachid, Magasin N6, Rte de Sefrou, Fès 30000
Phone: +21223327427
Email: contact@ceramizacool.com
This serving dish is suitable for home use or professional settings like hotels and restaurants. Made by skilled artisans, it draws inspiration from traditional North African designs and uses local materials.
The thick and sturdy construction keeps food warm during meals. A full glaze prevents staining and flavor transfer. You can also use it to freeze food for meal prep or serve chilled dishes.
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