Frequently Asked Questions  

Welcome to the Ceramizacool FAQ page! Here, we’ve answered some of the most common questions about our products, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to contact us.

• General Questions
  1. What products do you sell?
  At Ceramizacool, we specialize in unique, handcrafted ceramic products, including mugs, plates, bowls, and decorative items. Each piece is designed to add a touch of creativity and personality to your everyday life.
• 2. Are your products dishwasher and microwave safe?
  Yes, all our ceramic products are dishwasher and microwave-safe unless otherwise stated in the product description. We recommend handwashing items with intricate designs to preserve their quality.
• 3. Do you offer customization?
  Currently, we do not offer customization services. However, we are constantly updating our collection with new and unique designs, so stay tuned!

Ordering & Payment

• 1. How do I place an order?
  To place an order, simply browse our online store, select the items you love, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your purchase.
• 2. What payment methods do you accept?
  We accept all major credit cards (Visa, Mastercard) and PayPal. All transactions are secure and encrypted for your safety.
• 3. Will I receive an order confirmation?
  Yes, once your order is placed, you’ll receive an order confirmation email with your order details and a summary of your purchase. If you don’t see it in your inbox, please check your spam folder.

Shipping & Delivery

• 1. Where do you ship?
  We currently ship within the United States. If you’re located outside the U.S., please contact us to discuss international shipping options.
• 2. How long does shipping take?
  Standard shipping typically takes 5–7 business days within the U.S. You’ll receive a tracking number once your order is shipped so you can monitor its progress.
• 3. Do you offer expedited shipping?
  Yes, we offer expedited shipping options at checkout for faster delivery. Please note that expedited shipping costs may vary depending on your location.

Returns & Refunds

• 1. What is your return policy?
  We want you to love your Ceramizacool products! If you’re not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Items must be unused and in their original packaging.
• 2. How do I initiate a return?
  To initiate a return, please contact us with your order number and reason for return. We’ll provide you with a return authorization and instructions on how to proceed.
• 3. When will I receive my refund?
  Once we receive and inspect your returned item, we’ll process your refund within 5–7 business days. Refunds will be issued to the original payment method.

Privacy & Security

• 1. How is my personal information protected?
  Your privacy is important to us. We use industry-standard encryption and security measures to protect your personal and payment information. For more details, please read our Privacy Policy.
• 2. Do you share my information with third parties?
  No, we do not sell or share your personal information with third parties. Your data is used solely to process your orders and improve your shopping experience.